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1.0

Almost everything we owned has been destroyed as a result of a moving truck fire during our move with Flatrate. Since then, their claims and customer service has been horrible.

They have failed to respond to our questions and refused to provide us with documents or details regarding the incident. All they have told us to date is to assume a total loss.

When they finally granted access to their facility, we discovered that our goods were comingled with the goods of two other customers in a pile that has not yet been sorted. The pile includes burned items, dirt, ashes, and recognizable, but now unsalvageable, items like family photographs.

Reason of review: Poor customer service.

Location: Washington, District Of Columbia

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