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1.3 Based on 9 reviews
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MONEY WASTED!!!! NEVER USE!!!! HORRIBLE SERVICE! All of our boxes were damaged - they piled boxes on top of boxes - furniture what ever it was no regard of label (Breakables/Fragile) - They quoted me a price on Blankets - then charged me more - This has been our worst moving experience - even day labors or non professional movers care more about our stuff than these guys!! Once they got paid they could care less about your stuff or furniture... Read more

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STAY AWAY! . They take a $500 deductible from the total amount they will give back to you once you file the claim. When I spoke to the sales person Emanuel who was horrible, not once did he go over the insurance or offer it to me. When I received the contract and got to the part that says you will not be taking insurance out on your move I called him back he literally said " oh you want insurance?" *** yes I want insurance on the move. 2nd in... Read more

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Almost everything we owned has been destroyed as a result of a moving truck fire during our move with Flatrate. Since then, their claims and customer service has been horrible. They have failed to respond to our questions and refused to provide us with documents or details regarding the incident. All they have told us to date is to assume a total loss. When they finally granted access to their facility, we discovered that our goods were... Read more

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Appalling customer service and poor performing removalists. Paid a premium for air freight for a international moved (assured two week delivery) almost six week later goods arrived, poor communication throughout, no update on delay, still no compensation despite me having an empty rented house at destination in anticipation of delivery. Management refuses to engage on compensation and repeatedly with out right lie to you. Would very strongly... Read more

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Flat Rate Moving - Flatrate Destruction Services
1 of 5

They destroyed nearly everything they touched and paid for none of it. They have been giving me the run around for over 8 months now. Worst moving company ever. Way to be jerks while I'm mourning the loss of loved ones. I hope you can't sleep at night thinking of all the lives you have ruined for your greed. I have tons of pictures, and I followed their instructions for submitting a claim. They told me to email the claim form to... Read more

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I had a similar experience in DC, only worse. My wife met the movers who told her they expected a $600 cash tip upon loading the truck. Once everything was moved to Denver, most of the furniture was damaged with scratches, holes or broken corners (tables and dressers), broken couch, dishes and lamps. Estimated $3,000, damage, mostly to furnishings less than 1 year old. We had purchased the move insurance which was limited to a $200 claim... Read more

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The movers were 30 mins late, told us they don't move lamps, tried to space our things so far apart that we'd have to make 5 trips. Jeff lied & sd he wud hv 4 guys, only had 2. We told them we had a lot of things; about 7 rooms of stuff. Made 1 trip, didn't move all our things. Still had to rent another truck the next day and move the rest ourselves. MONEY/TIME WASTED!!!! NEVER USE!!!! HORRIBLE SERVICE! Read more

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They are extremely unprofessional and costly and unreliable. I only had 15 items to be delivered not even a studio size flat. 15 items and and 3 items went missing and I lost my over 4000 thousand dollars. I would not use this company ever again in my life. Their claims different took months to come back to me and hardly offered NOTHING. Even if you get insurance. NO NOT USE THIS COMPANY. I only sent things that were of value of to me and they... Read more

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If you must use flat rate moving company please purchase additional insurance! Have EXTRA CASH in hand for all of the surprise expense AFTER you stuff gets loaded in the truck. They start misleading you from the first conversation all the way to losing your items and delivering broken items and chanfing your delivery date! ! Once they pick up your furniture and boxes, suddenly no one is available to speak with you. After you have discovered... Read more

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The New York City location is the worst. They lie to the customer's by creating a out of this work experience like "the truck had engine failure" or " the driver ran off a cliff and had a stroke" in order to substantiate why your items will be delivered late. They lie to you from point of sale thru follow up on your delivery. Im sure there are customer's who experience an effortless move but trust that those are few and far between. Flatrate... Read more

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