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We moved from Fort Lauderdale to Los Angeles area. Company gave a 14 business days window for move-in with 24 hours notice. I called as soon as we closed the house and begged them to deliver sooner but they said it was not possible. I just had to wait. Yet, they did...
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1.0
I didn't like
  • Want to charge me for their mistakes
  • Cheated consumers
#1033404
MONEY WASTED!!!! NEVER USE!!!! HORRIBLE SERVICE! All of our boxes were damaged - they piled boxes on top of boxes - furniture what ever it was no regard of label (Breakables/Fragile) - They quoted me a price on Blankets - then charged me more - This has been our...
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STAY AWAY! . They take a $500 deductible from the total amount they will give back to you once you file the claim. When I spoke to the sales person Emanuel who was horrible, not once did he go over the insurance or offer it to me. When I received the contract and got...
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1.1
#882088
Almost everything we owned has been destroyed as a result of a moving truck fire during our move with Flatrate. Since then, their claims and customer service has been horrible. They have failed to respond to our questions and refused to provide us with documents or...
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1.4
#869395
Appalling customer service and poor performing removalists. Paid a premium for air freight for a international moved (assured two week delivery) almost six week later goods arrived, poor communication throughout, no update on delay, still no compensation despite me...
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2.1
Horrane, Queensland
I didn't like
  • Lies
  • Hateful attitude
  • Run around
#843571
Flat Rate Moving - Flatrate Destruction Services
Flat Rate Moving - Flatrate Destruction Services
Flat Rate Moving - Flatrate Destruction Services
Flat Rate Moving - Flatrate Destruction Services
Flat Rate Moving - Flatrate Destruction Services
They destroyed nearly everything they touched and paid for none of it. They have been giving me the run around for over 8 months now. Worst moving company ever. Way to be jerks while I'm mourning the loss of loved ones. I hope you can't sleep at night thinking of all...
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1.0
I didn't like
  • Lies
  • Run around
  • Hateful attitude
#837891
I had a similar experience in DC, only worse. My wife met the movers who told her they expected a $600 cash tip upon loading the truck. Once everything was moved to Denver, most of the furniture was damaged with scratches, holes or broken corners (tables and...
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The movers were 30 mins late, told us they don't move lamps, tried to space our things so far apart that we'd have to make 5 trips. Jeff lied & sd he wud hv 4 guys, only had 2. We told them we had a lot of things; about 7 rooms of stuff. Made 1 trip, didn't move all...
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Anonymous
Anonymous

This was in ATLANTA GEORGIA NOT SPARTA GEORGIA

They are extremely unprofessional and costly and unreliable. I only had 15 items to be delivered not even a studio size flat. 15 items and and 3 items went missing and I lost my over 4000 thousand dollars. I would not use this company ever again in my life. Their...
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If you must use flat rate moving company please purchase additional insurance! Have EXTRA CASH in hand for all of the surprise expense AFTER you stuff gets loaded in the truck. They start misleading you from the first conversation all the way to losing your items and...
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Anonymous
Anonymous

agreed, I have worked for this business and the Florida branch was never reliable, everything we got through them was always poorly protected and we would dread have to deal w...

Anonymous
Anonymous

If you're unhappy with FlatRate, file a complaint with the Federal Motor Carrier Safety Administration. Unlike the BBB, the FMCSA can impose fines and shut the company down. ...